Refund and Returns Policy

Last updated:07/09/2024

1. Introduction

At sawariyafurniture.com, we strive to ensure your complete satisfaction with our furniture and office chairs. This Refund and Returns Policy outlines the terms and conditions for returns, replacements, and refunds.

2. 3-Day Replacement Policy

We offer a 3-day replacement policy for all our products. If you are not satisfied with your purchase, you can request a replacement within 3 days of receiving the product.

• The 3-day period begins on the day you receive your product.
• To be eligible for a replacement, your item must be unused and in the same condition that you received it.
• The item must be in its original packaging.

3. Replacement Process

To initiate a replacement:

1. Contact us at sawariyachairandfurniture@gmail.com or call +91 8209315619 / +91 8890997485 within 3 days of receiving your product.
2. Provide your order number and the reason for the replacement request.
3. Our customer service team will guide you through the replacement process.
4. You will be responsible for the shipping costs to return the item to us.
5. Once we receive the returned item, we will inspect it and process your replacement.

4. 1-Year Warranty

All our products come with a 1-year warranty against manufacturing defects.

• The warranty period begins on the date of purchase.
• The warranty covers defects in materials and workmanship under normal use.
• The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

To claim warranty service:

1. Contact our customer service with your order details and a description of the defect.
2. We may request photos or videos of the defect for assessment.
3. If the claim is valid, we will repair or replace the product at our discretion.

5. Refunds

We generally do not offer refunds for products that are not defective. However, in exceptional circumstances, refunds may be considered on a case-by-case basis.

• If a refund is approved, it will be processed to the original method of payment.
• Processing time for refunds may take up to 14 business days.

6. Exceptions

Certain items are not eligible for return or replacement, including:

• Customized or personalized products
• Products marked as “Final Sale” or “Non-Returnable”

7. Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us immediately, and no later than 3 days after receiving the product.
2. Provide photos of the damage or defect.
3. We will arrange for a replacement or repair as appropriate.

8. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Sawariya Chair and Furniture Near Govt. School Bujhda Udaipur, Rajasthan 313031 India

Email: sawariyachairandfurniture@gmail.com Phone: +91 8209315619 (Mr. Bhanu Pratap Teli) or +91 8890997485 (Mr. Mahendra Teli)